Here are some of the general inquiries clients ask us often. These should help you understand how we hire our caregivers, provide our care, and make our services accessible to the public.
How are care providers screened?
Our care providers are comprehensively screened through extensive employment, license and certification verifications, in-house skill assessments, background checks, and random task assessments.
What is the training and level of experience of the care providers?
All our care providers are experienced, qualified, and certified all the job functions they are assigned to perform. We match our clients with employees best suited to serve them based on a lot of factors and considerations.
Will care providers need additional training to meet specific family needs?
Should the need and necessity warrant it, we do our best to ensure that additional training sessions are given to our employees to meet specific client’s needs.
How and by whom are the care providers supervised?
Our care providers are supervised by our case managers, office administrators, clinicians, and nurse administrators, guided by state and federal regulations. Our policies and procedures clearly define supervisory levels and functions.
What procedures does the program have for emergencies?
Our policies and procedures define and guide our employees on how to respond to emergencies.
Are families limited to a certain number of hours of services?
The minimum is two (2) hours of care a day.
What is the cost of services? How is the payment arranged?
The cost of services is dependent on a number of factors and non-specific.
Payment sources include, but not limited, to the following:
- Insurance
- SSI
- Medicaid
- Veterans’ benefits
- Foundation grants
- Non-Profit and Disability Organizations
- State Agencies
- Private pay
Can a personal care assistant (PCA) assist me or my loved with medication administration?
No, they are not trained to do so.
Can my caregiver smoke in my house?
No. They are restricted from doing so.